1. Overview
jiliso8 ("we," "our," or "us") is committed to protecting the privacy and personal data of every player who uses our platform at jiliso8.app. This Privacy Policy describes how we collect, process, store, share, and protect your personal information when you visit our website, create an account, make transactions, or use any of our gaming services.
We take data privacy seriously — not just because the law requires it, but because our players deserve to know exactly how their information is used. We have drafted this policy to be as clear and straightforward as possible so you can make informed decisions about using jiliso8.
Your data, your right. jiliso8 never sells your personal information to third parties. Your data is used only to operate, improve, and secure our platform — nothing else.
2. Scope and Legal Basis
This Privacy Policy applies to all personal data collected through the jiliso8 website, mobile application, and any related services — including customer support communications, marketing messages, and verification processes.
jiliso8 processes personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. Where applicable, we also follow internationally recognised data protection standards.
The legal bases under which jiliso8 processes your personal data include:
- Consent — where you have explicitly agreed to specific processing activities (e.g., marketing communications).
- Contractual necessity — to fulfil the agreement between you and jiliso8 when you create an account or place a bet.
- Legal obligation — to comply with applicable laws such as anti-money laundering (AML) regulations and gaming licensing requirements.
- Legitimate interests — to operate, secure, and improve our platform in ways that do not override your fundamental rights.
3. Data We Collect
The personal data we collect from jiliso8 players falls into the following categories:
| Category |
Examples |
Required? |
| Identity Data |
Full name, date of birth, government-issued ID number, selfie/photo for KYC |
Yes |
| Contact Data |
Mobile number, email address, home address |
Yes |
| Account Data |
Username, hashed password, account preferences, communication settings |
Yes |
| Financial Data |
Payment method details (e.g., GCash number, bank account reference), deposit/withdrawal history |
Yes |
| Transaction Data |
Bet history, game activity, bonus usage, win/loss records |
Yes |
| Technical Data |
IP address, device type, browser type and version, operating system, session logs |
Automatic |
| Usage Data |
Pages visited, features used, time spent on platform, clickstream data |
Automatic |
| Communications Data |
Messages sent to customer support, survey responses, feedback |
When provided |
| Marketing Data |
Preferences for receiving promotions and communications from jiliso8 |
Optional |
We collect only the minimum data necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.
4. How We Collect Your Data
jiliso8 collects personal data through the following means:
- Direct interactions: When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or respond to surveys and promotions.
- Automated technologies: When you browse jiliso8.app or use our mobile application, we automatically collect technical and usage data through cookies, web beacons, and server logs.
- Payment processors: When you use GCash, Maya, GrabPay, InstaPay, BDO, BPI, UnionBank, or Visa/Mastercard to fund your account, our payment partners share transaction reference data with us to confirm successful transfers.
- Verification services: To comply with KYC and AML obligations, we may use accredited third-party identity verification providers who process your ID documents on our behalf.
- Analytics providers: We use analytics tools to understand how players use jiliso8 so we can improve the platform experience for everyone.
5. Why We Use Your Data
jiliso8 uses your personal data for specific, clearly defined purposes. We will never use your data for a purpose that is incompatible with what is described here.
- Account creation and management — to set up and maintain your jiliso8 account and keep your information current.
- Identity verification (KYC) — to confirm your age, identity, and eligibility to use the platform as required by our gaming licence obligations.
- Processing transactions — to handle deposits, withdrawals, bonus credits, and any financial activity on your account.
- Fraud prevention and security — to detect and prevent unauthorised access, account fraud, money laundering, and other illegal activity.
- Regulatory compliance — to meet our obligations under Philippine gaming regulations, AML laws, and data protection legislation.
- Customer support — to respond to your enquiries, complaints, and requests for assistance.
- Platform improvement — to analyse usage data and enhance the jiliso8 experience, including fixing bugs, improving features, and testing new functionality.
- Responsible gaming — to monitor player activity and provide timely interventions, limit recommendations, and self-exclusion tools where needed.
- Marketing communications — to send you relevant promotions and updates, where you have consented to receive them. You can opt out at any time.
6. Sharing Your Data
jiliso8 does not sell, rent, or trade your personal data to any third party for commercial purposes. We only share your information with carefully selected partners and only to the extent strictly necessary.
Categories of third parties with whom we may share your data:
- Payment service providers — GCash, Maya, GrabPay, Coins.ph, and banking partners, to process your financial transactions.
- KYC and identity verification services — licensed providers who help us verify player identities in compliance with our regulatory requirements.
- IT infrastructure and hosting providers — cloud services and server providers who store and process data on our behalf under strict data processing agreements.
- Analytics and platform tools — service providers that help us understand platform usage, detect fraud, and improve performance.
- Regulatory authorities — government bodies, including the National Privacy Commission (NPC), gaming regulators, and law enforcement, where required by law or valid legal process.
- Professional advisers — lawyers, auditors, and accountants, subject to professional confidentiality obligations.
All third parties who process your data on behalf of jiliso8 are bound by strict data processing agreements. They may only use your data for the specific purposes we have authorised.
7. Cookies and Tracking Technologies
jiliso8 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. A cookie is a small text file stored on your device when you visit our website.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function — these enable login sessions, security features, and basic navigation. You cannot opt out of these.
- Performance cookies: Collect anonymous data about how players use jiliso8, helping us identify performance issues and improve the platform.
- Functional cookies: Remember your preferences (such as language and display settings) to personalise your experience.
- Analytics cookies: Help us understand traffic patterns, game popularity, and feature engagement so we can make better decisions for our players.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of jiliso8. For more details on the cookies we use, contact us at support@jiliso8.app.
8. Data Security
jiliso8 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include:
- End-to-end encryption for all data transmitted between your device and our servers (SSL/TLS).
- Encryption of sensitive stored data, including passwords (hashed and salted) and financial records.
- Strict access controls — only authorised jiliso8 personnel can access player data, and only on a need-to-know basis.
- Regular security audits and vulnerability assessments of our systems.
- Two-factor authentication (2FA) options available for all player accounts.
- Continuous monitoring for suspicious activity, including automated fraud detection.
Despite these measures, no internet platform can guarantee 100% security. If you suspect your account has been compromised, contact our support team immediately at support@jiliso8.app. jiliso8 will never ask for your password by email, chat, or phone.
9. Data Retention
jiliso8 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
- Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, to meet regulatory and legal obligations.
- Transaction records: Retained for a minimum of 5 years in compliance with anti-money laundering laws applicable in the Philippines.
- KYC documents: Retained for the duration required by our gaming licence conditions and applicable law.
- Communications and support records: Retained for up to 3 years after the last interaction.
- Technical and usage data: Typically retained for 12–24 months before being anonymised or deleted.
When your data is no longer required, we securely delete or anonymise it so it can no longer be linked back to you.
10. Your Data Rights
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights regarding your personal data held by jiliso8. We are committed to honouring these rights promptly and without unnecessary delay.
11. Minors
jiliso8 is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 21 years. All players are required to verify their age during the registration and KYC process. If we discover that a player is underage, their account will be immediately suspended and any funds returned after review. If you believe a minor has registered on jiliso8, please contact us at support@jiliso8.app right away.
12. Cross-Border Data Transfers
To operate jiliso8 effectively, some of your personal data may be transferred to and processed in countries outside the Philippines. This may occur, for example, when using cloud hosting infrastructure or third-party service providers based abroad.
Wherever such transfers occur, jiliso8 ensures that adequate safeguards are in place — including data processing agreements that require the same level of protection as required under Philippine law. We do not transfer data to jurisdictions that do not provide adequate protection without appropriate contractual safeguards.
13. Changes to This Privacy Policy
jiliso8 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through a notice on the platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of jiliso8 after any updates constitutes your acknowledgment of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how jiliso8 handles your personal data, please reach out to us. We have a designated Data Protection Officer (DPO) responsible for overseeing our data privacy compliance.
- Email: support@jiliso8.app
- Subject line: "Privacy / Data Request"
- Live Chat: Available 24/7 inside your jiliso8 account
- Response time: We aim to respond to all data requests within 15 working days, in line with NPC guidelines.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
For data access, correction, or deletion requests, email us at support@jiliso8.app with the subject "Data Request." Please include your registered email address and the nature of your request so we can assist you promptly.
